Training purpose selection is required.
Training plan selection is required.
Instructor: Derrick Woods, CTAS Criminal Justice Consultant
Course Description: In today's fast-paced and increasingly uncertain world, it is not uncommon to encounter individuals who are unhappy or disgruntled. Such individuals can become a source of negativity and can have a demotivating effect on those around them. To counter this, it is important to know how to handle these individuals effectively and with empathy. This course is designed to equip you with the skills and knowledge needed to handle disgruntled individuals in a calm and professional manner.